Complaints and returns
§6 Liability for Defects
The warranty conditions covering the Goods are specified by manufacturers of goods or other guarantors in the accompanying warranty documents. Warranty rights shall be exercised in accordance with the terms and conditions set out in the relevant warranty document.
The Seller shall be liable for defects in the Goods in accordance with generally applicable law, in particular the regulations concerning statutory warranty for defects as set forth in art. 556 et seq. of the Act of April 23, 1964 - the Civil Code (consolidated text: Journal of Laws of 2014, item 121).
Defects in goods (complaints) can be filed using the contact form, available at www.rally-tech.pl, via e-mail to: firstname.lastname@example.org or in writing to the Seller's address provided in §1.
The Customer’s complaint notice, if possible, include:
- a number of the invoice concerned
- a description of the defect, in particular: what the problem is and when it came out.
- information about what is requested by the Customer lodging the complaint
Note, however, that the absence of the above information in a complaint filed by a Customer who is a consumer shall not prevent the complaint from being handled. Complete documentation may, however, speed up the entire procedure.
Customers exercising their rights under statutory warranty, shall send back defective Goods to the Seller’s location at: Rally-Tech, ul. Piekarska 50, 43-300 Bielsko-Biała, at the Seller’s expense.